By hitting the "Finish Booking" button after filling out credit card information, you agree to the following terms and conditions of purchase. You also agree to these conditions when clicking the box that asks you to agree on the credit card page:

** CHANGE of NAMES NOT PERMITTED. CHANGES/CANCELATION OF FLIGHTS NOT PERMITTED except where noted under Penalties, and strong restrictions apply (see below).

Charges to your credit card may appear In the name of the airline involved, one of their services, or one of our participating consolidators. Processing/automation fees may be charged separately and are nonrefundable. Also, charges by an airline may be itemized for each passenger.

Additional terms, important for you to understand and agree with, are accessible by moving down this page or clicking the shortcut links below:

PROCESSING FEE
SHIPPING COST
TYPES OF TICKETS:

You are given a choice between preferring an e-ticket and preferring a paper ticket. When possible, we follow your request and charge accordingly. However, it is almost better you assume you will be getting an e-ticket unless you book an exotic foreign airline, or Air Tran, or a combination of multiple airlines. There will be exceptions. Also, sometimes it will look like you booked only one airline, but one or more of your trip segments is actually a codeshare, where a plane is being shared between two airlines. In these cases you usually will get paper tickets. In some cases, when you are booking only one airline, the airline will specifically request an e-ticket (or heavily penalize if we issue paper tickets), so we will have to issue an e-ticket even if you select paper ticket. Similarly, there are cases where the itinerary must be issued paper tickets even though you select e-tickets. If you are issued e-tickets, you will be charged the $19.00 processing fee rate, and if you are issued paper tickets, you will be charged the $50.00 rate, regardless of which you selected as a "preference" on the web site. As mentioned on the web site, shipping tickets to Alaska, Canada, or Hawaii will result in a $14.00 extra added to the $34.00 shipping fee. This will happen for sure on "available special fares," but it will often be forgotten if you book a "bargain fare."

Automation Fee: This fee pays mainly for the contracts we have that allows you to use key components of the airfare booking software, including access to the global CRS systems. This fee has changed several times, so please refer back to the final booking page to see the amount.

Processing and Automation Fees Will Be Charged Separate from the airline charge, which is for the base fare and taxes/government fees. Return to Top of This Document

URGENT TO REVIEW YOUR ITINERARY CAREFULLY:
You need to review the itinerary that is showing on the credit card page. Here are some key points:

(A) Make sure the dates are what you wanted. After hitting home buttons and back buttons, sometimes dates may reset if your web browser is not functioning correctly and you do not notice what you are doing.

(B) Some itineraries have an overnight stay, so be careful of the times and dates of travel through the whole itinerary.

(C) Make sure you have the airports that you wanted. For "bargain fares," if you search one London airport, you get flights for all of them shown, since those may be of interest to a truly thrifty traveler who is trying searches. The same situation can arise for New York, which has JFK, LaGuardia, and Newark airports included. Washington, DC, has Dulles (IAD), BWI, and Reagan National (DCA). Be careful of the difference between Manchester, NH (MHT) and Manchester, England (MAN). When clicking Check Availability, you would have seen the specific airports so you would know if it is different from the one you desired.

(D) Also, sometimes you don't realize you are flying into one airport (like London-Heathrow) and out of a different airport (like London-Gatwick). This happens in New York, London, Paris, Sao Paulo, and several other major world airports. These are valid routes, and you can request us to send information on shuttle services between airports. (E) Be careful of "equipment." Some airlines use trains or buses for part of their flights. This is one scenario that is hard to spot. If the flight does not show a plane type, there is a chance it is not a plane. Flight time will seem unreasonably long in this case. In Ottawa, you will need to report to the train station instead of the airport. We do not condone airlines assigning actual "flight numbers" to buses and trains. We feel it is misleading. We have no technological means of filtering out these segments, so it is up to the buyer to beware.

(F) Double-check pricing. Fees and taxes are complex. The Amadeus system requires checking taxes to be done as a separate step. Therefore, final charges are not itemized until the credit card page. Do not claim you do not know this. We will not refund charges that you did not read about because you failed to double-check your pricing on the credit card page.

(G) PLEASE makes sure names are correct in spelling and that you have not switched the first and last names around. If your name is different that how it would appear on a passport, then please enter the name as it would appear on the passport. If you are not flying internationally, then you still need a driver's license or other government ID for check-in, and the name on the ID must match the ticket. Email us if you have any question about names that you are booking. If you're getting married or traveling overseas to get your passport redone with a new name, please let us know. Also, let us know if you are wanting to know how to book two seats in a single name, so the passenger has extra space.

TAXES And GOVERNMENT FEES:This part of your bill is outside the control of 4viajes.com or any other travel agency. For details, please click the link for taxes that appears on the final booking page or the link that appears as "+ taxes" next to each fare on your search results pages. Return to Top of This Document

TRAVEL PROTECTION SERVICE: We recommend all passengers purchase travel insurance to protect against medical problems, family emergencies, military duty, etc. (read the conditions of the policy). Here is a link: TravelGuard. Return to Top of This Document

PASSENGER IDENTITIES:The names of the travelers must match their government-issued I.D. if traveling within the US and must match the traveler's passport if traveling outside the 50 states. Please note that once tickets are issued, name changes are usually not allowable. Do NOT book a ticket in your own name with the hope of changing the name on the ticket. Also, so not count on leaving us a message to cancel a reservation your are making and to create a new reservation in the new name, since reservations are usually ticketed before agent review. Once ticketed, reservations are usually nonrefundable. Airline tickets are NOT transferable to another person. Please see section on booking for others Return to Top of This Document

BOOKING FOR OTHERS:Name changes are usually not allowable, due to airline regulations. Also, you cannot use either a paper ticket or e-ticket that has been issued in someone else's name.

So how does a person book for their child, other relative, friend, or employee who cannot use their own credit card for the transaction? Buying Tickets for Others: How may I purchase tickets for a friend, family member, or an acquaintance when I will not be on the same flights myself?

Please use the following guidelines:

Be careful to check if you are booking a bargain fare or an available special fare.

For a "special fare" or an "available special fare," please call our ticketing department 1877-4viajes. If the phones are too busy, you may leave a message and an agent will return your call as soon as he or she has the chance.

If you are uncertain what type of fare you are looking at, call 1877-4viajes and select the special fares option.

ONLY for a bargain fare, please email us at sales@4viajes.com and be sure to give us the following things (1) names of all passengers as they will appear on passports (if traveling international), (2) ages of any children at the time of the flight, (3) the fare and tax information you see on our credit card page, (4) preferred dates of travel, and (5) any flexibility in outbound date, return date, and length of stay.

In all above cases, you might be asked to provide a faxed credit card authorization form and associated documentation.

When making bookings on our site, always remember the ticket will be in the passenger's name you give, not in the true credit card holder's name. NEVER enter a person's name in the passenger blanks if the person is not someone who will be traveling.

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SITE FUNCTION RESPONSIBILITY: If the site freezes up on you or your internet connection fails while you are booking, it is your responsibility to contact us to ask if your booking was successful or not. Return to Top of This Document

DOUBLE BOOKING: If you make a mistake in a booking, do not make a second booking before you inquire about cancelling the first booking. You will be charged processing fees for any booking you place, no matter if it is eventually changed or cancelled. Return to Top of This Document

CONFIRMING RESERVATIONS and CONFIRMING TICKETING: Most reservations can be confirmed at www.CheckMyTrip.Com to see if your reservation has been confirmed. Your six-digit reference code should begin with X, Y, Z, 2, or 3 in order to use checkmytrip.com. (For other codes, see further below). For checkmytrip.com, enter your last name and the code we give you to see your information. At first the reservation should show confirmed. Later, toward the bottom, information saying "Ticket Issued" will appear. If your flights leave in less than two weeks from the date you book, and the reservation does not say ticketed within 48 business hours of the time you booked, please contact us right away at sales@4viajes.com For other bookings, if the agency name showing at the bottom of your checkmytrip.com details says 4viajes.com then once again you should see "Ticket Issued" within 48 business hours, maximum, no matter how soon or how far away the flight is. However, if another agency is listed (one of our consolidators), then it may take up to seven days for ticketing to occur, but certainly email us after five days if you would like us to double-check with our consolidator to make sure they have not missed your reservation for some unknown reason.

When looking at your checkmytrip.com information, if it says you have been issued e-tickets, then use the Print Itinerary button on the left side of the web site to print out your details. If you print out details before it says "Ticket Issued," it will lack ticket numbers and will not be good enough to get you a travel visa, should you need one for an international trip. The six digit code we give you is not the same reservation code the individual airline has for you. They have their own code for the reservation, which you can find out when using www.checkmytrip.com. If the code we give you begins with X, Y, Z, 2, or 3, it will show up at www.checkmytrip.com. However, if it begins with any other letter, then it is a SABRE booking. In this case, within a few days after you place such a booking, it should show up at www.virtuallythere.com, if you use your email address as a password. For more information on confirmation, CheckMyTrip, ticketing and shipping, visit this link. IF YOUR RESERVATION DOES NOT SHOW TICKETS ISSUED within three business days of your placing the reservation, please email us at 4viajes.com.Return to Top of This Document

ROUTES ORIGINATING OVERSEAS: We often do not ticket these reservations. Our web site Help files warn against flights beginning at locations outside USA/Canada. You may receive a flight confirmation, but our ticketing department reserves the right not to ticket this type of reservation. Often we will try to help you out. Otherwise, we will email you a rejection email. Make sure your email address works. We do not call overseas phone numbers in these situations. Our auto-ticketing system may charge your credit card, but it will be refunded. Your bank will then be responsible to release your funds back to you for re-use using their own timing. Return to Top of This Document

RESPONSE TIME: AirGorilla or one of our processors will contact you by email within 24 business hours for your email flight confirmation. If your email fails, 4 viajes does not promise to notify you of your ticket confirmation within a specified amount of time. If you do not hear from within 24 hours, you are responsible to email us yourself asking for confirmation. We do not reply by phone to international phone numbers outside the USA/Canada.

Most confirmation is within 30 minutes. For some, it may take up to 30 hours. This will very likely occur if you book any AirTran flights. The confirmation you receive is saying there is indeed space left and it is now reserved for you. However, fares and space are not guaranteed until ticketing, fare validity review, and successful credit card processing are complete. Occasionally, an invalid fare unavoidable shows on our web site. This happens more often with "bargain fares," since those are manual contracts that our six participating consolidators have to manually enter into the computer. If we find you have booked an invalid fare, we will email you information about this and typically will provide an alternative.

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MESSAGE BOX on the credit card page: Statements you place in the box are not conditions of purchase. Our system auto-tickets many reservations, so it will be too late for an agent to read the message in time. It is ineffective to tell us to only process if you will receive an e-ticket. Note also that we do not acquire seat assignments for you, register your meals, or handle requests for disabled passenger accommodations, all of which you must take to the airline itself. Return to Top of This Document

AUTO-TICKETING: If the fares you searched are listed as "Available Special Fares," they might be automatically ticketed, in which case the travel agent likely will not see messages you enter in the message box until after ticketing is done and passenger names are finalized on the tickets. So do NOT enter a message saying you want the ticket printed in someone else's name that you did not enter as the "credit card holder." Return to Top of This Document

CANCELLATION and CHANGES: There are two categories of cancelation/changes: (1) changes or cancelations made by the airline without the passenger's agreement and (2) changes or cancelation requested by a passenger.

Regarding Number One, the airline is allowed to change your flight schedule on their own when they cancel certain flights due to weather, natural disasters, world health or war/political problems, airline bankruptcy, and capacity issues. This is quite inconvenient. And regarding Number Two, its best to assume you cannot change or cancel a ticket, since there are strong restrictions. We will describe this further down in this section of terms and conditions. For all worries about cancelation/changes, the customer is recommended to consider travel insurance, which offers the most protection when purchased within seven days of tickets being issued. Back to Number One: Buying a ticket through us does not mean we guarantee the airline will not inconvenience the passenger by changing their flight schedule. If the inconvenience is great, the airline may agree to waive their portion of the standard cancelation/change penalty, and a fare that ordinarily is nonrefundable probably will become refundable.

If the airline merely changes your flight schedule and you decide this is inconvenient and want your money back, we do not waive our own portion of the change/cancelation penalty, and additionally, you may not receive back processing/automation fees you have paid for services rendered. The bulk of cancelation/change fees are the airline's portion. Additionally, if the airline changes your routing to or from your travel destination, you may need to have tickets reissued. If there is enough time and your purchased a "bargain fare" (consolidator ticket) the airlines, these days, ask you to mail tickets back to our consolidator to be reissued (otherwise the airline will do it at the counter). It was not always this way in the past. The airlines are capable of reissuing tickets themselves free of charge and know very well that consolidators charge passengers fees for re-ticketing and re-shipping tickets. Depending on which consolidator of ours your tickets are issued from, you may have to pay a re-ticketing fee and/or a shipping fee, if the new tickets must be issued as paper tickets instead of electronic tickets.

For all "available special fares" or "special fares," cancellation or change to the reservation is "not allowed" as described under PENALTIES on the final page (credit card page) unless there has been a credit card decline or another hitch in the reservation that has prevented ticketing. This is the choice of the airlines. Cancelations are strictly prohibited. A few airlines will allow you to change tickets for a fee that is up to their own choosing, and there might be no seats available on the new date of travel or you may have to pay a base price difference. If you have problems, we will try to suggest a solution if one exists.

As mentioned elsewhere in these Terms & Conditions, we believe you should purchase travel insurance due to tickets not being cancellable.

Customers will not be refunded an automation fee or processing fee during any refund, change, or cancellation process, no matter the type of fare. Any cancelation fee you pay is in addition to the fact you will not receive processing/automation fees returned to you. Services are considered to have been rendered.

For "bargain fares," cancellation and changes to tickets often are possible, but this is subject to strong restrictions. The most basic information will be given in the Penalty boxes on the final booking page above the place where credit card information is entered. You still might not be able to cancel a fare for refund or change it, if certain conditions of the airline-consolidator contract are not fully met. Each contract is different between each airline and each of our six participating consolidators. THE PENALTIES MAY BE CHARGED before you receive your refund. Most refunds take 6-8 weeks, but for a few airlines or debit cards, it could take six months. A few refunds are nearly instantaneous (in-house charges made by consolidators).

For some fares, changes are only possible for the return flight, which is otherwise know as "changes made after departure." For a one-way flight, this means no change would be possible even if a price is showing for changes on the web site.

For those bargain fares that allow cancelation, you will definitely not be able to cancel if you have used a portion of the itinerary already. Also, cancelation of the actual itinerary must be executed prior to your outbound departure time. If you do not know until the last minute that you will be unable to use your tickets, you might not be possible to reach us. However, you at the very least will need to call the airline and ask them what to do to ensure you are not counted as a no-show at the airport in case we are unable to cancel your itinerary in time. Typically, you need to show up at the airport to cancel, if you are unable to speak with one of our agents and get a guarantee from the agent in time that the itinerary will be canceled in time. Travel insurance is always recommended.

For bargain fare tickets you wish to change, when allowed by the contract, can not ever involve a change in destination or departure location or choice of airline. Making a "change after departure" does not mean you can miss a flight and not contact the airline or us until later to make a change. A "change after departure" means a change of the return flight that is being changed after you depart and prior to the currently booked date of return. Sometimes, you cannot change the outbound date either, even if its a one-way! Also, you might not be able to significantly change your length of stay, as certain fares have maximum and minimum stay requirements. There is no technological way currently for us to display each condition for each fare, so our web site says "strong restrictions apply."

For a change of date, it is further possible that new seats may not be available in the same "fare class" (e.g. V class, W class, K class, etc) so the change might not be possible. In such cases, we will let you know if there are seats available in a higher "fare class" and what the price difference is that you would have to pay if you elect to accept the new seats. Also, the price structure might have changed since you first booked, in which case your new tickets, in the same fare class, might now be a higher price. This is typically not a large difference. If there is too little time for you to mail tickets back for correction, reissue, and reshipping to you in time for the flights, then you will need to change by bringing the tickets directly to the airline's counter. Your change fee may actually be less at the airport than when done through us or our consolidator. The airline should be able to look up our consolidator's phone number or you can take it off the bottom of your checkmytrip.com or virtuallythere.com email itinerary.

When a bargain fare can be cancelled or changed, you will have to mail the tickets back to our participating discounter that offers the fare, unless you have e-tickets. For changes to e-tickets, the e-tickets might have to be turned into paper tickets in order for an exchange to be made. In that case you will be charged any fee the airline charges to travel agencies for issuance of paper tickets. If you are requesting a refund, it typically will take the airline 6-8 weeks to refund the fare to your credit card, starting from the date our consolidator has received the tickets back from you and has submitted the tickets for refund to the airline. The time frame is less predictable than that if you have used a debit card. It may take even longer to show up on your credit card billing statement. Again, you will not be refunded processing or automation fees.

BACK-TO-BACK TICKETING or MIXING OF ITINERARIES: The use of coupons from two or more tickets issued as round trip fares for the purpose of circumventing restrictions is called "Back To Back Ticketing" and is not permitted. Airlines and travel agents are prohibited from issuing such tickets. Each airline reserves the right to deny transportation to passengers found using tickets in this manner. Travelers will be responsible for the difference between the fare paid and the fare of the actual itinerary. Return to Top of This Document

RECEIVING NOTIFICATIONS FROM US: If you have failed to receive email notifications from us, you may have misspelled your email address (happens often). Some customers' email accounts are set to treat a lot of mail as junk mail and will file it where they will not see it or will even destroy it. In these cases, we don't usually receive a "Return to Sender" email, so we do not know you have not received notice from us. Also, your email server may not be operating for a time and thus our email will not get through. You will want to use Checkmytrip.Com to see if your reservation has been confirmed, or if it says "Ticket Issued" yet, or if it was cancelled, or if it has been converted into e-tickets. We also send emails if your credit card is declined, so you need to be careful to check up on your tickets. Return to Top of This Document

CONTACT ABILITY and CUSTOMER MISTAKES: 4viajes.com will not be held liable for problems you experience due to your email address not working and us not being able to get a hold of you by email. We will also not be required to call addresses located outside North America. Certain confirmations are sent by email, such as telling you your tickets are electronic tickets (and thus you will receive nothing in the mail). We do not ship ticket receipts. We email you a confirmation shortly after your booking, and this includes a review of the pricing and thus is your receipt. If your credit card is declined, 4viajes.com will not be held liable for delays or time-sensitive price changes that may result before you can straighten out your credit card. We will also not be liable for delays caused by your entering an incorrect phone number, spelling your name wrong, selection of the wrong destination or flight time by the customer, or other mistakes caused by the customer. Return to Top of This Document

FARES are NOT GUARANTEED UNTIL TICKETED: and until your credit card has gone through. For example, if your credit card is declined the first time you try to book and you try again later, the fare may be changed in that time by the airline. Your booking will be deleted and your credit card will not be charged. You can email us if you wish to be called with alternate fares or flights or simply re-try booking on our web site. We cannot promise you discounts on other fares to make up for price changes that occur during the time over which there are attempts to process one of your bookings. Return to Top of This Document

SHIPPING DELAYS: Delays will result if there are credit card problems or you have a PO Box address. In the latter case, if your flight leaves very soon or if it is a "Bargain Fare," our processing department will have to ship by Federal Express or the equivalent, and they will not deliver to a PO Box. We will in that case need an alternate shipping address and may ask you to fill out an online credit authorization form to fax in. Before you book, make sure there is time for all this.

If your address is overseas and we cannot electronically ticket your reservation, we may or may not be able to ship it, depending on which processing agency of ours is responsible for the fare you booked. If your address is outside North America and the fare can only be made into paper tickets, then our ticketing department likely will cancel the booking. Again, it is your responsibility that your email works when we notify you of such scenarios as we are discussing above. Return to Top of This Document

SHIPPING ADDRESS: If you want shipping to an address other than the billing address on your credit card, we usually will require additional documents to be faxed by you. If you enter the wrong address, this will have to be corrected, and it may take extra time. We are not liable for difficulty you are caused by such delays. Incorrect address information may result in additional mail routing charges, particularly if the tickets are returned to one of our ticketing agencies as undeliverable. The ticketing department may refuse to deliver the tickets until the customer agrees to pay for the tickets to be shipped a second or third time. Return to Top of This Document

FAILURE TO RECEIVE TICKETS: If you did not receive tickets yet, you first should check checkmytrip.com to see if reservation has even been ticketed yet or if it may even have been cancelled. More likely, you have e-tickets, in which case no paper tickets will be mailed to you (nor receipts). If you have e-tickets, our ticketing department will send you an email notice (see elsewhere here for info on e-tickets). Return to Top of This Document

TICKETS LOST IN THE MAIL: If you have paper tickets, and the postal service loses your tickets in the mail or does not deliver them as soon as they say they can, 4viajes.com will not be responsible. This may mean you are unable to receive your tickets before you leave on your flight. If that happens, then you will need to file a lost ticket application with the airline at the airport and allow extra time for this when you leave home for your flight. You will need to buy new tickets from the airline, then apply for a refund from the airline. Each airline has its own policies on this. The airline may require you to make an additional charge on your credit card and follow their protocols for getting a refund on the tickets that were lost. You are welcome to file a claim with Federal Express, the U.S. postal service, or any other carrier that loses your tickets for failing to deliver your tickets within the time they promised. Some services will require such a claim be filed through ourselves or our consolidator. Some services will only refund the value of the mailing fee that was spent to ship the tickets.

4viajes.com and its processors will not reimburse you for any lost ticket fees the airline charges you, unless it is 4viajes.com or its processors, not the mail service, that lost your tickets. If the airline charges a lost ticket fee, this will be paid by the customer, as it is a service fee the airline is charging you. It is not a "penalty" for the travel agency to pay.

We do not insure your mail, since the true value of a ticket is $0. This is our opinion why: The reservation is expensive, but the ticket is simply a legal document allowing you to use the reservation. As mentioned, new tickets that are purchased, due to the losing of old tickets, generally can be refunded by the airline anyway, and the lost ticket fee is not a product that can be insured either, as it is a charge for a service, not a product. Return to Top of This Document

CREDIT CARDS: After confirmation and prior to shipping, the processor will attempt to run your credit card. For purchases of $1,000, you might be contacted and asked to fax a copy of your photo ID and credit card for reasons of extra credit card protection. Failure to provide this may result in cancellation of your booking.

Credit card billing addresses need to be verified, which means we cannot accept cards registered at overseas banks without extra written authorization. We may ask you to fill out the form on our web site (if the fare is a "bargain fare") or we may have to cancel the reservation (likely, if the fare is an "available special fare"). In the case of "bargain fares," we may also be able to allow you the option of sending us a money order and using a quick mail service to send it to us. We will tell you which of our processing agencies to make the money order payable to in that case.

4viajes.com and its processors will not be held liable for delays caused by credit or debit cards failing to go through. There are many reasons a credit card can decline, such as the billing address does not match sufficiently, there are not enough funds, your last credit card payment has not gone through so you have less funds available than your thought, your bank still has your old address (you may have moved), etc. We are not liable for difficulty you are caused by such delays. We cannot be expected to notify you of this instantly, either, as we ourselves often need to first be notified by whichever ticketing department is offering the fare you booked. We will also not call a bank directly if the bank refuses the charge without someone first calling them to confirm by phone.

DEBIT CARDS: If your bank debit card has a Visa or MasterCard symbol, it can be used to purchase flights. However, many of these cards have limits on how expensive a transaction can be (may be as low as $300). The bank will refuse charges greater than this amount. You may need to call your bank for special authorization, if we tell you the card did not go through. We are not liable for difficulty you are caused by such delays. Return to Top of This Document

SEATING, MEALS, ACCOMMODATIONS of DISABILITY: 4viajes.com and its processors will not assign you seats or meals or reserve a wheelchair for a passenger at the airport. Once your reservation is confirmed, ticketed, and charged to your credit card, you may call the airline to attempt to arrange seating, meals, and other matters. We suggest you make sure your frequent flyer numbers are included on your reservation, as we have found these do not always make it through our system dependably. We have good information on seats and meals in our FAQ file (http://www.airgorilla.com/agfaq.html). However, some airlines may not wish to assign specific seats or reserve meals for you until the date and time of your flight are closer than they are today. Return to Top of This Document

OVERSEAS FLIGHTS:
International travel may require the need for valid travel documents such as: passport, travel visa, re-entry permit, health certificate, inoculation record, a ticket for the return journey or continuance of your trip, or ANY combination thereof. The responsibility for the proper documentation rests with the individual passengers, not 4viajes.com Concerns about the required travel documents may be resolved by contacting the appropriate consulate or embassy. You may visit our special overseas travel page for extensive information. We provide links to information on embassies you may call and US government information on foreign entry requirements. If traveling from the USA through Canada out to Asia or Europe, you may be required to have a travel visa for Canada, depending on your citizenship, even if you do not step off the plane while at the stop in Canada. Japanese and Korean citizens, for instance, will need a travel visa.

Some nations (for example: England, France, and Philippines) require you to have sufficient evidence of a return ticket or onward travel outside their country before you are allowed to enter the country. In these cases, you will usually not even be allowed to board the plane if you do not have the documentation. Your ticket will not be refunded by either the airline or 4viajes.com

Whether you need a travel visa to enter a foreign country depends often on your length of stay and citizenship. Also, some nations require a transit visa for you to pass through their country even if you flight merely stops in the country while you stay on the plane. Canada requires this for citizens of many nations, but not for U.S. citizens. Travel visas can take time to obtain. We cannot promise a travel visa service will complete processing of your order in time for your travel. 4viajes.com will not refund passengers for being kept off the plane by airlines for travel document problems. For certain bargain fares, if you are unable to even begin your itinerary, you may be able to receive a partial refund by mailing us, depending on the airline and circumstances. Refunds will not be possible if your itinerary is not canceled prior to the official departure time. Don't count on reaching us at the last minute. ">Return to Top of This Document

FLIGHT BOARDING & OTHER RESTRICTIONS: Book tickets in each passenger's name as it is displayed on a government issued ID. Check the spelling of passenger names, addresses, email addresses, etc. before you finish the last step in the booking. Children must have parent present at check-in. You should ask the airline if any documents, such as birth certificate, might be needed for boarding if a child does not have his/her own ID. Passengers will be asked for photo ID at time of flight check-in. If the name on the ticket and the passenger's ID do not match, the passenger will be required by the airline to surrender the ticket and purchase the applicable fare for the departing flight.Return to Top of This Document

CHANGES & SPONTANEOUS CANCELLATIONS MADE BY THE AIRLINE: Airlines reserve the right to cancel or change schedules without notice. Schedules shown are based on expected flying times as indicated by the airlines. Because weather, war, world virus outbreaks, natural disastors, simple cost-cutting and other factors may cause airlines to cancel or reschedule flights, flights cannot be guaranteed nor are the responsibility of 4viajes.com, but they are between you and your airline. A flight you book may even be cancelled by the airline prior to our ticketing the reservation, in which case we cannot promise you that you will find a similar inexpensive fare on another flight. The airline may experience delays as well. Delays and bumping you from one flight to another can lead to your leaving at an inconvenient flight time or missing a connecting flight. You might end up even taking an extra day on an outbound or return trip. This is between you and the airline. However, if the airline changes your flight times or dates significantly, they might allow you to receive a refund. If the airline wishes for you to have 4viajes.com or one of our consolidators perform a refund or ticket exchange for you, we do charge fees. The airline may be waiving their own portion of the change fee, but 4viajes.com will not waive the rest of the fee.

The airline could liquidate as a company and not honor flights, and you may then not be able to receive a refund. However, other airlines often offer specials to jilted customers from a bankrupt airline. You should always use www.checkmytrip.com to check for updates on your reservation status and flight changes, even after you see "Ticket Issued" at www.checkmytrip.com or receive tickets in the mail. You need to use this web site for flight change monitoring. However, you need to always reconfirm your flights directly with the airline by phone 24-48 hours prior to your actual flight time.Return to Top of This Document

"CHARGE BACKS" and CREDIT CARD DISPUTES: First of all, charges to your credit card most of the time will appear as two separate types of charges -- charges by the airline and charges by our in-house ticketing fulfillment company, which Coronado Travel Group (CTG). So do not be surprised by that separate charge. There are cases in the business world when a customer will frivolously dispute credit card charges even though the charges are legitimate. By agreeing to the terms and conditions of a purchase on our web site, the customer assumes the burden of proof if the customer wishes to contest a charge on a credit card for travel service purchased or for shipping or handling charges, taxes, and other fees outlined to the customer during the booking process. The customer agrees the bank should not make such a charge back against 4viajes.com, its ticket processor, or the airline, until 4viajes.com and the bank discuss the charges and the burden of proof is met. The customer also agrees not to begin a charge back if 4viajes.com has abided by the rules that are in this document, that you are agreeing to by booking a reservation through us. This means a charge back shall not be frivolous. If you charge back the airline for reservations on our system that the airline would not normally refund according to its own internal policies and regulations and the airline passes this charge on to 4viajes.com or an agency that is performing ticketing for 4viajes.com, you (the customer) agree to refund the amount to 4viajes.com for the same amount plus penalty of 50% inconvenience compensation plus the minimum cost required to initiate proper civil proceedings, such as small claims court, to recoup this loss from the customer.

Please close this window. If you are on the final booking page, where credit card information is asked for, then please check the box that indicates that you understand and agree to the terms and conditions. Then you may complete your booking.

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Phone: 1-877-4Viajes
7035A S.W. 47 Street, Suite 200, Miami, FL 33155